Security & Privacy

FlashVoice ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, software, and services ("Services").

By using FlashVoice, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect only the information necessary to operate and improve FlashVoice.

1.1 Information You Provide

• Email address (for account creation, license activation, or communication)
• Basic profile information you voluntarily provide
• Support inquiries, feedback, or submitted messages

We do not store passwords in plain text. They are securely hashed.

1.2 Audio and Transcription Data

When using FlashVoice's recording or transcription features, the following data may be processed:

• Audio captured through your device's microphone
• Text transcriptions generated locally or through your selected AI model
• Temporary processing data required for speech-to-text operations

FlashVoice is designed with a local-first architecture. Audio and transcription data generally remain on your device, unless you explicitly choose to send them to an external AI or cloud service.

1.3 Device & Diagnostic Information

We may collect:

• Device type, operating system, language settings
• App version and configuration
• Performance metrics and crash logs
• Anonymous usage statistics (e.g., which features are used most frequently)

This information helps improve reliability and user experience.

2. How We Use Your Information

We use the data we collect to:

• Provide and maintain the Services
• Authenticate users and manage license status
• Improve app performance, stability, and features
• Respond to support requests
• Detect misuse or unauthorized access
• Comply with legal obligations

We do not use your data for advertising or behavioral tracking.

3. Data Storage & Security

3.1 Local Storage

Most user data—such as recordings, transcription content, and work sessions—is stored locally on your device.

You retain full control and may delete this data at any time.

3.2 Optional Cloud or AI Processing

If you choose to use online transcription or AI features:

• Only the data required to complete the requested task is sent
• Data is transmitted securely
• Processing is handled by your chosen third-party provider
• Data is not retained by FlashVoice after processing

You should review the policies of the external AI providers you choose to use.

3.3 Security Measures

We use industry-standard practices to protect your data, including:

• Encryption in transit (TLS)
• Secure local file access restrictions
• Minimal data collection
• Access controls for internal systems
• Regular security reviews

4. Sharing of Information

FlashVoice does not sell or rent your personal data.

Information may be shared only in these limited situations:

4.1 Third-Party Service Providers

We may use trusted third parties to:

• Process payments
• Manage authentication
• Provide cloud-based optional AI inference
• Handle analytics or diagnostics

These providers are required to comply with strict confidentiality and data protection requirements.

4.2 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or legal processes
• Respond to governmental requests
• Protect the rights, safety, and security of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. Users will be notified if this occurs.

5. Data Retention

We retain data only for as long as necessary:

• Account information is retained until you request deletion
• Diagnostic logs may be retained temporarily for debugging
• Payment-related metadata is retained only as required by financial regulations
• Audio and transcription data remain on your device unless you delete it

You may request complete data deletion at any time.

6. International Data Transfers

We may process or store data on servers located outside your jurisdiction.

Where required, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Encryption
• Data minimization practices

We are committed to complying with GDPR and other relevant regulations regarding international data transfers.

7. Children's Privacy

FlashVoice is not intended for children under 13, or the minimum age required under local law.

We do not knowingly collect information from children.
If such data is discovered, it will be deleted promptly.

8. Your Rights

Depending on your region, you may have the right to:

• Access the personal data we store
• Request correction or deletion
• Export your data
• Withdraw consent
• Object to certain processing activities

To exercise your rights, contact us at support@flashvoices.com.

9. Policy Updates

We may update this Privacy Policy periodically.
Significant changes will be posted on our website or within the application.

Continuing to use FlashVoice after an update means you accept the revised Policy.

10. Contact Information

FlashVoice Privacy Team
Email: support@flashvoices.com
Website: https://flashvoices.com

11. Force Majeure Disclaimer

FlashVoice is not responsible for service interruptions caused by events beyond our reasonable control—such as natural disasters, network failures, or third-party outages. We will make every effort to minimize disruptions and maintain service stability.