Security & Privacy

1. Introduction

Pixcalo respects your privacy. This policy describes how we process personal data to provide and improve our services, consistent with applicable law (including GDPR).

2. What Data We Collect and How We Use It

• Account Information: When you sign up or participate in our services (e.g., subscriptions, newsletters, surveys, competitions, events), we may collect your name, email address, postal address, and telephone number to provide these services. You can manage marketing preferences at any time.
• Usage Information: We collect information about how you use our services (e.g., editing, viewing, sharing, changing themes, activating software licenses, logging in/out) to improve our services, develop new features, and protect users.
• Device Information: We collect IP addresses, system language, browser and device type, software version, referring web page, and device identifiers. Depending on device settings, location information may be transmitted.
• Uploaded Files: Uploaded images or data are transferred via SSL/TLS and used only to perform requested processing. For AI face swap, we may process facial data per your instructions. Uploaded images are automatically deleted from servers approximately 1 hour after you last edited or closed the processing page. We do not share your data with third parties.
• Email Communications: We may send service, marketing, technical, and administrative communications, including security and fraud notices. These are part of our services to you.
• AI Background: If you use AI background features, we collect prompts you enter and images you upload to provide the service.

3. Legal Basis for Processing and Sharing

Pixcalo processes personal data as necessary to provide the services, with your consent, to comply with legal obligations, and for our legitimate interests.

• Service Providers: We may share personal data with service providers to fulfill orders, deliver communications, analyze data, process payments, operate the website, troubleshoot, and provide support.
• Legal Disclosures: We may disclose personal data to comply with legal obligations or protect rights, property, or safety.
• Processors: We may transmit personal data to companies that process it on our behalf for the purposes above (e.g., payment processors, analytics, fraud monitoring, email delivery, social media, and other marketing platforms).
• Transfers Outside the EU: Personal data may be transferred to recipients outside the EU. We ensure appropriate safeguards for such transfers.
• Third‑Party Tracking Tools: We may use third‑party tracking tools (e.g., Google Analytics, Firebase, Hotjar, LinkedIn, AppsFlyer, etc.) to understand product and website usage. Data may be stored on third‑party servers and reports used for the purposes above.
• Storage: We may store information on servers leased from third‑party providers.

4. Storage, Retention, and Your Controls

• User Controls: You can access, amend, download, and delete your personal information via your account settings where available.
• Retention: We retain account information while your account exists or as needed to provide services. If you delete your account, we initiate deletion promptly, subject to backup latency and retention to comply with legal obligations, resolve disputes, or enforce agreements. Other information is retained until you request deletion.

5. Security

We adopt appropriate technical and organizational measures to help prevent unauthorized access and ensure data is held securely. We require third parties processing data for us to have appropriate security measures.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, download, and restrict or object to processing of your personal data, and to withdraw consent where applicable. You can unsubscribe from marketing emails via the unsubscribe link in any marketing email.

7. Children’s Information

Our services are not directed to children under 13 (or as required by local law). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it and terminate the account as appropriate.

8. Changes to This Policy

We may update this policy from time to time. If changes materially alter your privacy rights, we will provide additional notice (e.g., email or in‑service notifications). If you disagree with changes, you should deactivate your account.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer via the contact methods provided on our website.

10. Disclaimer (Force Majeure)

Pixcalo does not assume responsibility for service interruptions or defects caused by force majeure or reasons beyond Pixcalo’s control (including but not limited to acts of God, flood, war, terrorism, fire, riot, rebellion, civil commotion, strike, lockout, other industrial action, general failure of electricity or other supply, technical failure, accidental or mechanical or electrical breakdown, computer failure, embargo, labor dispute, or changes in laws or governmental action). We will strive to minimize any losses and impacts and ensure stability and security.